Responsible Gaming

Do you play too much?

Gaming is not only fun, but can even help you win some money. However, losing is also a part of gambling. That’s why it’s important to exercise control and think before you wager. You don’t want to lose money that you can’t afford to be without. We also know that gambling can be very addictive, which is why we’re here to help as much as we can. We want you to enjoy yourself at Pronto Casino, win or lose.

We help you set the limits!

Pronto Casino is here to help you manage your gambling and as such, we can provide you with the following account options that will allow you to set limits and keep to them.

Deposit Limits

This is the amount of money that you will be able to deposit on a daily, weekly or monthly basis.

Setting a Deposit Limit

Deposit Limits are independent of any limits or minimums that accompany the various payment methods, as listed on the Deposit Page. If your Deposit Limit has been successfully set up, you will receive a confirmation e-mail.

Reducing or removing a Deposit Limit

You can set or reduce your Deposit Limit with immediate effect. However, should you wish to increase or remove the Deposit Limit the change will come into effect 7 days after you make your request. So if you, for example, set a Deposit Limit of €100 and remove that Deposit Limit on a Tuesday, it won’t come into effect and will still be applied to your account until the Tuesday of the following week.

How does the Deposit Limit work?

The Deposit Limit functions as a budget limiting tool. It does limit only your deposits.

The limits start of from the date and time it has been set. Any previous deposits before the Deposit Limit is set will not be counted, as the Limit was not set before.

The Deposit Limit is based only on the customer’s Deposits, for example if a deposit limit is set of 100€ for 24 hours then the maximum allowed to deposit would be 100€ within the 24 hours.

Cool-off period

Sometimes, it’s important to take a break to cool off. We can help with a pre-set break period of 24 hours or block the service for 7 days, if needed. If you prefer to block the service for 6 months or more, please contact us and we will help you out.

You can set your preferred limits or take a cool-off period here.


Are you worried about your children?

If you, as an adult, share your computer with under-aged persons, you should make sure you prevent access to usernames, passwords, and banking-details.

There is also software you can use for this purpose. Two examples are: NetNanny and Cyber Patrol. If you need additional help you can always e-mail.

18+

By law, no one younger than 18 years old can play at Pronto Casino or open an account at our online casino. As such, Pronto Casino reserves the right to require proof of age from anyone who has an account or wishes to open one. We may also suspend account access until we have received such verification that a player is of the appropriate age.

Worried about loved ones?

If you know someone who you think has a gambling problem and needs assistance, contact our Customer Support Experts. They will be able to help you to take the important next step to help your friend or family member.